Privacy Agreement
Update date: Jan. 16 th 2023
Effective date: Jan. 16 th 2023
Guangzhou Fairland Technology Co., Ltd. (hereinafter collectively referred to as "we") is committed to protecting your personal privacy.
Guangzhou Fairland Technology Co., Ltd. "Privacy Policy" (hereinafter referred to as "this policy") applies to the products and/or services we provide, including Guangzhou Fairland Technology Co., Ltd. mobile applications. When you use our services, we will collect and process your relevant information, so please read this policy carefully and make sure you understand our rules for collecting and processing your personal information (including how to collect, use, store, share this information), and provide you with ways to access, update, and protect such information.
When you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate way, and do not contact us to express contrary opinions in an appropriate way, we will consider that you fully understand this policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you think that our personal information processing behavior has damaged your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following Ways to contact us:
Email: igarden@fairlandgroup.com
Contact number: (+86) 020-87321933
Overview
I n this policy
Personal information : Information recorded electronically or otherwise that can be used alone or in combination with other information to identify individuals or reflect specific personal activities.
Personal sensitive information : including personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through a prominent and clear notice before collecting sensitive personal information about you.
Smart devices : Refers to non-standard computing devices produced or manufactured by hardware manufacturers that have human-machine interfaces and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Application : Refers to the mobile application (IGarden) provided by Guangzhou Fairland Technology Co., Ltd., which can help end users remotely control smart devices.
1. What Personal Information We Collect
In order to provide our services to you, we will ask you to provide personal information necessary for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
1.1 Information you voluntarily provide to us
• Registration account information: When you register for an account with us, we will collect your account name and contact information, including your email address, phone number, username, and login credentials. During your interaction with our products, we will further collect nickname, country code, language preference or time zone information in your account.
• User Feedback: When you use our services and submit service-related feedback and suggestions to us, we will collect your email address, mobile phone number, feedback content (added pictures or videos), and submitted questions Logs, these information will be used for us to deal with your application problems and smart device-related failures in a timely manner.
At the same time, according to different application products and services, Guangzhou Fairland Technology Co., Ltd. will collect corresponding and necessary personal information in order to provide you with products and services.
1.2 Information Collected based on Additional Functions Provided
In order to provide you with more convenient and better products and/or services, and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your basic services of using the App of Guangzhou Fairland Technology Co., Ltd., but you cannot obtain the user experience brought to you by these additional services. These additional services include:
• Additional services based on location information:
• When you enable the positioning function of your mobile device through the system authorization and use location-based services, we will collect and use your location information so that you can use the App of Guangzhou Fairland Technology Co., Ltd. to configure the network with smart devices.
• When you use our specific products or services (weather service/yard management), based on your consent, we will collect real-time precise or non-precise geolocation information about you.
• When you use the geo-fence function to create a scene to generate a location change, we will apply for the permission to collect the background location, in order to obtain the location to complete the automation you want to achieve.
• You can turn off the location service in the system of your mobile device to stop our collection of your location information.
• Additional services based on storage permissions (Android only):
• We apply to you this permission in order to ensure the stable operation of the client. After you enable us to read/write your device storage, we will read or write the necessary information of pictures, files, and crash log information from your device storage space to provide you with information release Or the ability to log crash log information locally.
• You understand and agree that the above additional services require you to enable access to your location information (geographic location) and internal and external storage in your device, so as to realize the collection and use of the information involved in these permissions.
• Please note that if you enable any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue based on the corresponding permission. Collect and use relevant personal information, and cannot provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous collection and use of information based on your authorization.
1.3Information We Collect Automatically
•Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience and protect your account security, we will automatically collect mobile device information Information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. At the same time, we collect your software version number. As necessary to ensure the security of our operating environment or to provide our services, we collect a list of application installations for applications.
• Usage Information: During your interactions with our Site and Services, we automatically collect Usage Information related to visits, clicks, downloads, sent/received messages and other use of our Site and Services.
• Log information: When you use our application, in order to improve your user experience, system and abnormal logs will be uploaded for analysis, including your IP address, language used, operating system version, date of visit or Time, so that we can accurately identify problems and help you solve problems during service use
Please note that individual mobile device information and service log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, during the combined use, such non-personal information will be regarded as personal information, unless authorized by you Unless otherwise stipulated by laws and regulations, we will anonymize and de-identify such information.
1.4 Smart Device Related Information
When you use a smart device, we collect the inherent information of the smart device itself and the information generated during your use of the smart device.
• Basic information about smart devices: When you use smart devices connected to our products or services, we will collect basic information about smart devices, including the name of the smart device, device ID, online status, activation time, firmware version and upgrade information;
• Information collected in the process of connecting smart devices: based on the type of smart device you need to connect, whether it is connected via Wi-Fi, connected via Wi-Fi after establishing a local connection via Bluetooth, connected via Bluetooth or via Zig-bee, we will Both will collect the Mac address of the smart device;
2. Purpose and Legal Basis for Processing Personal Information
We process your information for the following purposes:
• To provide you with services: We process your account information, mobile device information, usage information, location information and smart device related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement
• Improve our services: We process your mobile device information, usage information, location information and smart device related information to ensure the functionality and safety of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraudulent or inappropriate use. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement .
• Non-Marketing Communications: We process your personal information to send you important information about the Services, changes to terms/conditions and policies and/or other administrative information. At the same time, we will also send you notifications related to the services you purchased, including alert services. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement .
• Data analysis: In order to enable you to better enjoy the convenient life brought by smart devices, we will analyze your usage of services or smart devices of Guangzhou Fairland Technology Co., Ltd., and analyze products or usage scenarios related to you so that You can better enjoy the convenience brought by our products, and we will use your bound smart device information to recommend other smart devices that can be intelligently linked with your bound devices (smart device recommendation service). The legal basis for such processing is based on your consent.
• Compliance: We only process your personal information when we are required by law to disclose it, or when we believe it is necessary or appropriate to:
• To comply with applicable laws and regulations, legal processes or requests from public bodies and government authorities;
• To enforce our Terms of Use and other agreements, policies or standards, including investigating any potential usage violations;
• Protect the rights, privacy, safety or property of us and/or other users including you; and pursue available detection, prevention, remedial measures or limit damages that we may be required to provide or address security, fraud or technical issues.
• We also use and collect your personal information in other ways, and we will provide specific notices at the time of collection and obtain your consent as required by applicable laws. If there is any change in the purpose of processing your personal information, we will notify you of such changes through message notifications, emails, and other prominent notifications in the App of Guangzhou Fairand Technology Co., Ltd., and inform you about personal information s Choice.
3. Who do We Share Your Personal Information with?
Guangzhou Fairland Technology Co., Ltd. only shares your personal information in a way that you know and agree to. We share your personal information with the following parties:
• Disclosing your personal information to third-party service providers who provide certain business-related services to us, including website hosting, data analysis, payment and credit card processing, infrastructure provisioning, IT services, customer support services, email sending services and other similar services to ensure that they can provide services to us.
• Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.
• To our affiliates in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or a portion of our business, assets or stock (including, but not limited to, the foregoing in connection with any bankruptcy or similar proceeding) or other third parties to disclose your personal information. In such an event, you will receive clear notice of the change of ownership, new incompatible uses of the personal information, and choices regarding the personal information via email and/or our website.
• Disclose your personal information to the company's subsidiaries or affiliates for regular business activities.
• For the following necessary or appropriate situations, we will share your personal information reasonably and legally:
• ( a ) comply with applicable laws, regulations, legal processes, policies and/or standards, or the requirements of applicable public bodies and government authorities;
• ( b ) enforce our Terms of Use and other agreements, policies and standards, including investigating any potential violations;
• ( c ) protect our operations, business and systems;
• ( d ) protect our and/or the rights, privacy, safety or property of other users, including you; and
• ( e ) Risk management, detection and identification of illegal, fraudulent, deceptive or malicious activities.
4. Transfer of Collected i Information
Guangzhou Fairland Technology Co., Ltd. conducts business on a global scale, so the personal information we collect in accordance with this policy may be transferred, stored and processed between different countries or regions. The applicable laws and regulations of the country or region where we operate may be different from the applicable laws of your country of residence, but we will strictly abide by the laws, regulations and requirements related to personal information protection. Therefore, under the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we do business. No matter where your information is stored, our privacy and security practices are designed to protect your personal information globally.
Including, the European Commission has determined that certain countries outside the European Economic Area (EEA) , the United Kingdom or Switzerland have mechanisms in place to adequately protect personal information. When personal information from users in the EEA, Switzerland or the UK is transferred to recipients located in countries outside the EEA, Switzerland or the UK that are not considered to have an adequate level of data protection, we ensure compliance with the EU Standard Contract Terms” for information transfer. You can click here to view the agreement reached under the "EU Standard Contractual Clauses" approved under Article 46 of the GDPR.
In particular, when you select the correct country code in mainland China and the corresponding registered account, the personal information we collect and generate during our operations in mainland China will be stored and processed in the data center in mainland China, but Except where cross-border transfers are permitted under applicable law.
If you want to know more about our information storage and safeguards, you can contact us directly through the contact information below this policy.
5. Rights Related to Personal Information
We respect your rights and will also hold your personal information. You may exercise any of the following rights:
• You can contact us through the following information:
•Company name: Guangzhou Fairland Technology Co., Ltd.
• Contact email: igarden@fairlandgroup.com
•Tel: (+86) 020-87321933
•Contact Address: Room 2205, No. 69, Xianlie Middle Road, Yuexiu District, Guangzhou
• If you decide to email us a request, please explain what information you would like changed, whether you would like your personal information to be deleted from our databases, or what restrictions you would like us to use on your personal information. Please note that for security reasons we will ask you to verify your identity before further processing your request.
6. Information Security Measures
We employ commercially reasonable physical, managerial and technical safeguards to maintain the integrity and security of your personal information. We provide a variety of security policies to effectively ensure the information security of users and devices.
In terms of device access, we use reliable identity access authentication and authorization applications.
In terms of data communication, it supports communication using security algorithms and transmission encryption protocols, as well as commercial-grade information encryption transmission based on dynamic keys.
In terms of data processing, strict data filtering and verification and a complete data review process are adopted.
In terms of data storage, all confidential information of users will be safely encrypted for storage.
In addition to the above-mentioned security guarantees at the technical level, we have also formulated a series of security guarantees at the system and control level, including setting positions and assigning responsibilities, holding security and privacy protection training courses, strengthening employee data protection awareness, and controlling access rights. To prevent data loss, illegal use, unauthorized access or disclosure, tampering or damage.
If for any reason you believe that your interaction with us is no longer secure (for example, you believe that the security of your account has been compromised), please let us know immediately by calling or emailing us as described below.
If a security incident occurs that affects the security of your personal information, we will notify you as soon as possible through your reserved email address, phone number, message center push, and inform you of suggestions to reduce or prevent related risks and other information. When necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
7. Information Retention Period
We will process your personal information within the shortest period required to achieve the purpose stated in this policy or as required by laws and regulations unless a longer period of retention is required according to specific legal requirements. We will determine an appropriate retention period based on the amount, nature and sensitivity of the personal information, and we will destroy your personal information after the retention period ends.
7. 1 According to the User Agreement and this policy to meet your requested products and services;
7.2 When you explicitly request to delete your personal information, we will set this as an automatic task and no longer retain your personal information.
When we confirm the purpose of collecting and processing personal information on the basis of 7.1 , or after we confirm your deletion or cancellation application according to 7.2 , or after we terminate the operation of the corresponding product or service, we will stop retaining and Your personal information will be deleted. Generally, once the specified information retention period is reached, we will no longer retain your personal information. If we are unable to destroy the information for technical reasons and the retention of personal information exceeds the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.
8. Statement on Policy Changes
We will update this Policy at least annually to reflect changes in our information protection and handling practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice within the App before the changes become effective. We recommend that you periodically review the App for the latest information on privacy practices.
9. Contact us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us by providing the following methods and specifying "Privacy Policy", and we will complete it within 15 working days Complete verification and processing of your needs.
If your question itself involves a major matter, we may ask you to provide more information to confirm the nature and scope of the matter.
If you are not satisfied with the response you have received, you can refer your complaint to the appropriate supervisory authority. When you consult us, we will provide information on possible complaint channels based on your actual situation.
Contact information and contact address:
Company Name: Guangzhou Fairland Technology Co., Ltd.
Email: igarden@fairlandgroup.com
Contact number: (+86) 020-87321933
Address: Room 2205, No. 69, Xianlie Middle Road, Yuexiu District, Guangzhou