Privacy Agreement (English)
Updated: 2025.4.29
Effective date: 2025.4.29
iGarden Robotics Group Ltd (hereinafter collectively referred to as “we”) are committed to protecting your privacy.
The iGarden Robotics Group Ltd Privacy Policy (this “Policy”) applies to the products and/or services we provide, including the iGarden Robotics Group Ltd mobile applications. We collect and process information about you when you use our services, so please read this Policy carefully and make sure you understand our rules for collecting and processing your personal information (including how we collect, use, store, and share such information) and how we provide you with access to, and updates to, and protection of, this information.
When you agree to this Privacy Policy, or start, continue to use our products or services in an appropriate manner, and do not contact us to express a contrary opinion through appropriate means, we will consider that you fully understand this policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing behavior has harmed your legitimate rights and interests, you can complain/suggest our services through the appropriate regulatory channels, or contact us through the following contact information:
Contact e-mail: +441621878523
Contact telephone number: lee.austin@iGarden Robotics.com
OVERVIEW
In this policy
Personal Information: Information recorded electronically or otherwise that can be used alone or in combination with other information to identify an individual or to reflect the activities of a specific individual.
Sensitive Personal Information: Includes personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with certain products or services that involve the collection of sensitive personal information, we will ask for your consent by providing prominent and clear notice before collecting sensitive personal information about you.
Smart Device: A non-standard computing device produced or manufactured by a hardware manufacturer that has a human-computer interface and can transmit information over a wireless network, including smart home appliances, smart wearables, and smart air purification devices.
Application: means the mobile application (iGarden Robotics pro) provided by iGarden Robotics Group Ltd that enables the end user to remotely control the Smart Device.
1、What personal information we collect
In order to provide you with our services, we may ask you to provide personal information necessary for such services. If you do not provide personal information, we will not be able to provide you with the corresponding products or services.
1.1 Information you voluntarily provide to us
• - Registered Account Information: When you register for an account with us, we collect your account name and contact information, including your e-mail address, phone number, username, and login credentials. During your interaction with our products, we may further collect a nickname, country code, language preference, or time zone information from your account.
• - User Feedback: When you use our Services and submit feedback and suggestions to us in relation to the Services, we collect your filled-in email address, cell phone number and the content of your feedback (added images or videos), as well as logs of submitted issues, which are used to give us the opportunity to promptly address your application issues and smart device related malfunctions.
At the same time, depending on the application products and services, iGarden Robotics Group Ltd may collect personal information that is necessary to provide you with the products and services.
1.2 Information collected based on additional functionality provided
In an effort to provide you with more convenient and better products and/or services, and in an effort to enhance your experience, we collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your ability to use the basic services of the iGarden Robotics Group LtdApp, but you will not be able to access the user experience that these additional services provide to you. These additional services include:
• Additional Services Based on Location Information:
• When you turn on the location features of your mobile device through system authorization and use the services provided based on location, we collect and use your location information (rough location information, latitude and longitude) in order for you to use the iGarden Robotics Group LtdApp to network with your smart device.
• When you use certain of our products or services (weather services/yard management), based on your consent, we collect real-time precise or non-precise geo-location information about you.
• When you use geofencing features to generate location changes by creating scenarios, we apply for permission to collect background location for the purpose of acquiring location to accomplish the automation capabilities you wish to implement.
• You can stop our collection of your location information by turning off location services in your mobile device's system.
• Additional services based on storage permissions (Android only):
• We request this permission from you in order to ensure the stable operation of the client. After you enable us to read/write your device's storage, we will read or write images, files, crash logs and other necessary information from your device's storage to provide you with the function of publishing information or recording crash logs locally.
• You understand and agree that the above additional services require you to enable access to your location information (geolocation), internal and external storage on your device in order to enable the collection and use of the information covered by these permissions.
• Please note that by turning on any of these permissions, you authorize us to collect and use the relevant personal information to provide you with the corresponding services, and once you turn off any of these permissions, you revoke your authorization, and we will no longer continue to collect and use the relevant personal information on the basis of the corresponding permissions, and we will not be able to provide you with the services corresponding to these permissions. However, your decision to turn off the authorization will not affect the collection and use of information based on your previous authorization.
1.3 Information we collect automatically
• - Mobile Device Information: When you interact with our products, in order to ensure your normal use of our services, to maintain the normal operation of our services, to improve and optimize the experience of our services, and to protect the security of your account, we automatically collect mobile device information, including mobile device model number, login IP address, wireless connection information, operating system type and version, application version number, push notifications, identifiers, log files, and mobile network information. identifiers, log files, and mobile network information. At the same time, we collect your software version number. We may collect application installation lists for applications that are necessary to ensure the security of your operating environment or to provide the Services.
• Usage Information: We automatically collect usage information related to visits, clicks, downloads, messages sent/received, and other usage information related to the use of our websites and services during your interactions with our websites and services.
• Log Information: When you use our applications, system and exception logs are uploaded for analysis in order to enhance your user experience, including your IP address, preferred language, operating system version, date or time of access, so that we can accurately identify problems and help you resolve issues with your use of the Services.
• Please note that mobile device information and service log information alone cannot identify a specific natural person. If we combine such non-personal information with other information for the purpose of identifying a specific natural person or use it in conjunction with personal information, such non-personal information will be treated as personal information for the duration of such combined use, and will be anonymized and de-identified unless we have obtained your authorization or are otherwise required by law or regulation.
Translated with DeepL.com (free version)
1.4 Information about smart devices
When you use a smart device, we collect information inherent in the smart device itself as well as information generated by your use of the smart device.
• - Basic information about smart devices: When you use smart devices connected to our products or services, we will collect basic information about the smart devices, including the name of the smart device, device ID, online status, activation time, firmware version and upgrade information.
• Information collected in the process of connecting smart devices: When using Graffiti APP and services, in order to facilitate device identification/activation/control, data statistics and analysis, and to ensure the safety and quality of network access and service operation, we will receive and record information related to the devices you use based on the type of smart devices you need to connect according to the specific operation you perform when using the products and we will collect the following information:
• Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID.
• Smart devices connected via Wi-Fi after establishing a local connection via Bluetooth: Wi-Fi information (SSID, BSSID, Wi-Fi password), device Mac address, device Bluetooth Mac address.
• Smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.
2、Purpose and legal basis for handling personal information
We process your information for the following purposes:
• To provide you with services: We process your account information, mobile device information, usage information, location information and smart device related information to provide the products and services you request. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
• Improving our services: We process your mobile device information, usage information, location information and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
• Non-Marketing Communications: We process your personal information for the purpose of sending you important information relating to the Services, changes to terms/conditions and policies and/or other administrative information. At the same time, we may also send you notices relating to services you have purchased, including alert services. The legal basis for such processing is the fulfillment of our contract with you in accordance with our User Agreement.
• Data Analysis: In order to enable you to better enjoy the convenience of smart devices, we analyze your use of iGarden Robotics Group Ltd services or smart devices, analyze products or usage scenarios that are relevant to you so that you can better enjoy the convenience of our products, and we use information about your connected smart devices to recommend other smart devices (smart devices) that can be intelligently linked to your connected devices. We will use the information of your bound smart device to recommend other smart devices that can be intelligently linked with your bound device (Smart Device Recommendation Service). The legal basis for such processing is based on your consent.
• Compliance: We process your personal information only when we are required by law to disclose the information, or when we believe it is necessary or appropriate to do so:
(a) To comply with applicable laws and regulations, legal process or requests from public bodies and government authorities;
(b)To fulfill our Terms of Use and other agreements, policies or standards, including investigating any potential use violations;
(c)To protect the rights, privacy, safety or property of us and/or other users, including you;
(d) As well as to seek available detection, prevention, remedies or limitations on the damages we may be required to provide or to resolve security, fraud or technical issues.
We also use collect your personal information in other ways and we will provide specific notice at the time of collection and obtain your consent as required by applicable law. If there are any changes in the purposes for which your personal information is processed, we will notify you of such changes and inform you of your choices regarding your personal information by means of prominent notices, such as message notifications within the iGarden Robotics PRO App, or by e-mail.
3、Who do we share your personal information with?
iGarden Robotics Group Ltd will only share your personal information in ways that you know and agree to. We may share your personal information with the following participants:
• - To disclose your personal information to third party service providers who provide us with certain business-related services, including website hosting, data analytics, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services, and other similar services, in order to ensure that they are able to provide their services to us.
• To disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or networks and systems that you use to access and use our websites and services.
• To disclose your personal information to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, cession, transfer or other disposition of all or a portion of our business, assets or stock (including, without limitation, the foregoing in connection with any bankruptcy or similar proceeding). In such cases, you will receive clear notice of the change of ownership, incompatible new uses of personal information, and choices regarding personal information via email and/or our website.
• We will share your personal information reasonably and lawfully for the following necessary or appropriate circumstances:
(a) To comply with applicable laws, regulations, legal procedures, policies and/or standards, or the requirements of appropriate public agencies and governmental authorities;
(b)To fulfill our Terms of Use and other agreements, policies and standards, including investigating any potential violations;
(c)Protecting our operations, business and systems;
(d)to protect the rights, privacy, safety or property of us and/or other users, including you; and
(e)risk management, detection and identification of illegal, fraudulent, deceptive or malicious activity.
(f)disclosure of your personal information to subsidiaries or affiliates of the Company for the purpose of conducting business activities on a regular basis.
We will only disclose your personal information to third parties other than those listed above with your consent.
When you use the services provided by the third party, we will share the corresponding information after ensuring that the third party obtains your authorized consent, as well as in other cases in compliance with laws and regulations. You can find out what personal information is collected by third parties and what they do with it by using the information in this list. We will also strictly regulate the behavior of third parties in obtaining personal information in order to protect the security of your personal information.
In addition, in order to ensure the stable operation of iGarden apps or to realize relevant independent functions, we will embed third-party SDKs in our apps. please note that the third-party SDKs may change the type of their personal information processing due to version upgrades, strategy adjustments, etc., so please refer to their published official instructions.
List of third-party information sharing and SDK services
SDK name: Aurora Push SDK
Purpose of use: for implementing message push (or other push) functions
Types of personal information collected: device identifiers (IMEI, IDFA, Android ID, IMSI, MAC, OAID, BSSID related information), application information (application crash information, notification switch status, software list related information), device parameters and system information (device type, device model, operating system and hardware related information), network information ( IP address, WiFi information, base station information)
Link to third party privacy policy: https://www.jiguang.cn/license/privacy
4、Transfer of collected information
iGarden Robotics Group Ltd operates globally and therefore the personal information we collect in accordance with this policy may be transferred, stored and processed between different countries or regions. The laws and regulations applicable in the country or region where we operate may differ from those applicable in the country/region where you reside, but we will strictly comply with the laws, regulations and requirements related to the protection of personal information. Therefore, within the framework of the protection of personal information, in order to facilitate our operations, we may transfer personal information to the country or region in which we conduct business. Our privacy and security practices are designed to provide global protection for your personal information regardless of where it is stored.
Including, the European Commission has identified certain countries outside of the European Economic Area (EEA), the United Kingdom, or Switzerland as having mechanisms to adequately protect personal information. Where personal information of users in the EEA, Switzerland or the UK is transferred to a recipient located in a country outside the EEA, Switzerland or the UK that is not considered to have an adequate level of protection for the information, we will ensure that the transfer of information is carried out in accordance with the EU Standard Contractual Clauses. You can click here to view the EU Standard Contractual Terms approved under Article 46 of the GDPR.
In particular, when you select the correct country code for mainland China and the corresponding registered account, the personal information we collect and generate in the course of our operations in mainland China will be stored and processed in data centers in mainland China, except where cross-border transfers are permitted under applicable law.
If you would like to learn more about our information storage and safeguards, you may contact us directly via the contact information at the bottom of this policy.
5、Rights related to personal information
While we respect your rights, we also hold personal information about you.
You do not need to pay any fees to implement your personal rights. According to the requirements of the local information protection law, if your account service is in mainland China, then we will complete the verification and processing of your request within 15 working days; if your account service is outside of mainland China, then we will respond to your request within 30 days.
If you decide to send us a request by e-mail, please indicate what information you would like to change, whether you would like your personal information to be deleted from our database, or what restrictions you would like to see on our use of your personal information. Please note that for security reasons, we may ask you to verify your identity before we process your request further.
You can exercise your rights in relation to your personal
information through the routes indicated below:
• Right to Correct Personal Information: If you request us to correct inaccurate or incomplete personal information relating to you, you may correct the information in the following two ways:
1) Modify “Login Password” (email/mobile phone number): [My] - [Settings] - [Account Security] - [Change Password];
2) Modify “Nickname and/or Avatar”: [My] - [Personal Information];
•
Right to delete personal information: If you request
to delete your personal information, you can cancel your account and further delete your personal
information by going to [My] - [Settings] - [Account Security] - [Cancel Account], and according to the
prompt display, you can cancel your account and further delete your personal
information;
•
Right to restrict processing of personal information:
To request temporary or permanent restriction of our processing of some or all of your personal
information, please delete your account through [My] - [Settings] - [Account Security] in the
application, or submit your application to lee.austin@iGarden Robotics.com;
• The right to revoke the processing of personal information: When we use your personal information based on your consent or our legitimate interests, and you choose to oppose or refuse our use of your personal information, please refer to the following “Revocation of Consent” to cancel your decision to consent to the processing:
1) As mentioned above, you can revoke your consent through the application of [My] - [Settings] - [System Permission Management] and then in the system settings of the device to obtain the permission settings to change the permissions of the device, including the location, camera/camera, photo albums (photo library/video library), microphone, Bluetooth settings, message notification push and other related functions;
2) In the non-marketing communications you agreed to, turn off your choice through [My]-[Settings]-[Message Push Settings];
3) Unbundling your smart device through the app, information about your use of the smart device will not
be collected;
If you have further questions,
please email lee.austin@iGarden Robotics.com
6、Information security safeguards
We take commercially reasonable physical, management and technical safeguards to maintain the integrity and security of your personal information. We provide a variety of security strategies to effectively ensure the information security of users and devices.
For device access, we use reliable identity access authentication and authorization applications.
For data communication, we support the use of security algorithms and transmission encryption protocols as well as commercial-grade information encryption transmission based on dynamic keys for communication.
For data processing, we adopt strict data filtering and verification and a complete data review process.
For data storage, all confidential information of users will be securely encrypted for storage.
In addition to the above technical security guarantees, we have also formulated a series of security guarantees at the system and control level, including fixed positions and responsibilities, security and privacy protection training courses, strengthening employees' data protection awareness, and controlling access rights to prevent data loss, illegal use, unauthorized access or leakage, tampering or damage.
If you believe that your interaction with us is no longer secure for any reason (for example, you believe that the security of your account has been compromised), please inform us immediately by sending an email to lee.austin@iGarden Robotics.com as described below.
If a security incident occurs that affects the security of your personal information, we will immediately notify you through the email address, phone number, or message center push notification you have provided, and provide you with suggestions on reducing or preventing related risks. If necessary, we will promptly take appropriate remedial measures in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
7、Information retention period
We will process your personal information for the shortest period necessary to achieve the purposes described in this policy or as required by law or regulation, unless a longer retention period is required under specific legal requirements. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal information and will destroy your personal information at the end of the retention period.
1）. in accordance with the User Agreement (hyperlink required here) and this Policy in order to fulfill the products and services you have requested;
2）. when you explicitly request the deletion of your personal information, we set this as an automatic task and no longer retain your personal information.
We will stop retaining and do the deletion of your personal information when we confirm that the personal information fulfills the purpose of collection and processing on the basis of 1), or after we confirm your request for deletion or cancellation on the basis of 2), or after we terminate the operation of the corresponding product or service. Generally, we will no longer retain your personal information once the specified retention period of the information has been reached. If we are unable to destroy the information for technical reasons and the personal information is retained beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.
We will update this Policy at least once a year in response to changes in information protection and handling practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by posting a notice within the Application before the changes take effect. We recommend that you periodically visit the Application for the most up-to-date information about our privacy practices.
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us by one of the methods provided below, specifying “Privacy Policy”, and we will complete our verification and processing of your request within 15 business days.
If your question involves a significant matter, we may ask you to provide additional information to confirm the nature and impact of the matter.
If you are not satisfied with the response you receive, you may refer your complaint to the appropriate regulatory body. When you enquire with us, we will provide you with information on the relevant complaint routes that may be available to you, depending on your circumstances.
Contact details and contact address:
Company name: iGarden Robotics Group Ltd
Contact email: igarden@fairlandgroup.com
Contact telephone number:(+86) 020-87321933
Contact address: Address: Room 2205, No. 69, Xianlie Middle Road, Yuexiu District, Guangzhou